2017 DMCVB Annual Membership Meeting

Educating Professionals.Elevating Events.

Wednesday, Jan. 25, 2017Cobo Center
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Thank you for attending the 2017 DMCVB Annual Membership Meeting. The agenda offered three breakout sessions to inform, motivate and inspire you with experts and topics relating to the hospitality industry. We hope those in attendance walked away with a valuable set of ideas on why your online reputation management is important, ways to increase customer satisfaction and how changes in the law are likely to have a significant impact on employers in the hospitality industry.

We encourage you to review the 2017 marketing plan and supporting documents, including activity calendar, Detroit’s Intellectual Capital Profile and Tourism and Hospitality Workforce Analysis.

If you have any questions, please contact us.

  • Why Online Reputation Management is Important

    While positive comments can be great for a company, negative ones can be quite advantageous.

    [ Read More ]

  • Managing Customer Expectations

    Customer expectations set the bar for customer satisfaction which also affects their repurchase decisions and customer loyalty.

    [ Read More ]

  • Current Legislation and Issues Affecting the Hospitality Industry

    While the new law applies to all employers nationwide, it could hit the hospitality sector harder than most.

    [ Read More ]

[ See the Agenda ]