Excellent customer service and high customer satisfaction must start with understanding customers’ expectations. You need to know who your customers are and what they need. Consumer’s expectations set the bar for customer satisfaction which also affects their repurchase decisions and customer loyalty.
It’s no secret that customer service can make or break any organization. How the service is delivered can often out weigh the product itself. Consumers are two times more likely to share a negative customer service stories than they are to talk about positive experiences. As we work together to transform the region, ‘ Above and Beyond, ‘ customer service will play an increasingly pivotal role. It is crucial that we ‘Wow’ our customers to truly shape the culture and seize this moment in time.
Those who attend the 2017 Annual Membership Meeting are sure to gain a new perceptive on customer service from Adrian Tonon, a dynamic entrepreneur and humanitarian that has developed exceptional skills in the key areas of leadership, management, organization, finances, public policy, social service and detailed customer service.
After serving on the then Detroit Mayoral Candidate, Michael A. Duggan’s Executive Campaign Team, Adrian currently works in the Duggan Administration as the City of Detroit’s first, director of customer service.